Alarm Manager

Job Title: Alarm Manager

Reports to: President and Chief Operating Officer 

Location: Las Vegas, Nevada

Are you an individual who enjoys leading a team of professionals in completing projects by a set deadline? Do you enjoy upholding business initiatives? Do you know how to prioritize your work schedule and self start? Are you dependable and consistent in your professional work? If yes, we’d love to hear from you. 

As an Alarm Manager for Eagle Sentry, you will be working on overseeing the installation and execution of hundreds of alarm installations per year. This is a role that requires effective leadership, adaptability, and clear communication. You will work closely with the President, Chief Operating Officer, Elite Service Division Manager and Service Manager to effectively carry out your responsibilities. You will be trusted to nurture relationships with our clients and oversee a team of 5-10 technicians. It's a role that hinges on successful collaboration. 

You Must Be

  • Passionate about technology and align with our core values
  • Able to set targets for milestones and adhere to deadlines
  • An effective decision maker when presented with multiple options for how to progress a project
  • A point of contact for teams when multiple units are assigned to the same project - allowing for effective action to be taken
  • Comfortable communicating with executives and high profile stakeholders
  • Proficient in performing quality control on the project throughout development to maintain brand standards
  • Adaptable to changing requirements, timelines, and roadblocks
  • Someone who can think on their feet and provide solutions that align with company policies and procedures
  • Discrete and able to keep information on our practices and customers confidential
  • A team player who enjoys working with others

What You’ll Do

Daily responsibilities include, but are not limited to the following: 

  • Maintain excellent working relationship with all our clients
  • Schedule technicians to install and complete alarm system 
  • Coordinate weekly project billing meetings with accounting department
  • Visit jobsite as needed to verify quality of work and verify efficient work
  • Maintain a clean schedule in Service Titan
  • Attend pre-planning meetings with sales and management team
  • Meet with technicians every morning for material needs and job updates
  • Assist engineering with job planning and design
  • Maintain excellent communications with clients and internal staff
  • Develop direct customer relationship through completion of job
  • Return all voice, text and email requests the same day
  • Make sure technicians are in uniform and prepared for their daily work
  • Verify all job completion checklists
  • Work with our safety coordinator to maintain a safe working environment
  • Verify inventory needs with warehouse and purchasing to make sure your department has sufficient stock.
  • Conduct weekly vehicle checks to make sure the company vehicles are in good order and are clean and maintained
  • Utilize Service Titan for accurate global scheduling 
  • Utilize QuickBooks Time for accurate employee timesheet Reporting
  • Utilize Geotab for technician location and trip related information
  •  Manage your team with respect and leadership

What You’ll Bring:

  • At least 2 years of experience in a project management role, ideally in the Alarm industry or related field
  • Bachelor’s Degree (Preferred but not required)
  • Experience using Dialpad, Service Titan, GeoTab and/or QuickBooks Time a plus
  • Positive, can-do attitude required
  • Embrace an attitude of lifelong learning
  • Skillful in data management and analysis preferred
  • Proven problem solver that takes initiative
  • Result-oriented with a strong work ethic
  • Proven track record of delivering superior customer service preferred
  • Proven team player mentality
  • Superior verbal and written communication skills, including strong active listening skills and exceptional spelling and grammar 
  • Meticulous attention to detail
  • Be a genuinely nice person that brings a great attitude to work every day

Note: This is a full-time, onsite position.

What we offer:

As a full time employee you would receive the following benefits:

  • Health, Dental and Vision Insurance
  • Paid Holidays, Vacation, Sick and Personal Time
  • 401K
  • Work-life balance - remote options accommodated on as needed basis
  • Access to our Career Track and learning and development programs
  • A fantastic culture with amazing coworkers

Like What You See?

We love diverse and non-traditional backgrounds. If this sounds like a position you think you would excel in, apply today! If you think you may excel in more than one role at Eagle Sentry, use our General Resume Submission entry to be considered for an interview across different positions. 

Apply for our Pre-Wire Technician position

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(Highly encouraged but optional) - Submit a video no longer than 5 minutes telling us why we should hire you to work at Eagle Sentry and what you uniquely bring to the table (This can be informal and filmed on your phone, we just want to get a vibe for who you are!)

3595 E. Patrick Lane
Ste. #1200
Las Vegas, NV 89120
(702) 736-8880
Contractors License: 0042097


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