A/V Technician

Job Title: A/V Technician

Reports to: Performance Division President

Location: Las Vegas, Nevada

Are you an individual who is inquisitive by nature and enjoys solving problems? Do you enjoy work that allows you to be focused and detail-oriented? Are you mechanically inclined? Do you have strong communication skills and can adhere to deadlines? Are you dependable and consistent in your professional work? If yes, we’d love to hear from you. 

As an A/V Technician for Eagle Sentry, you will be working primarily on installing integrated systems. You will also be well versed in different products and be able to make recommendations to sales staff and/or clients directly. You will be responsible for making sure customers receive a demo and know where to find important resources on their system. 

You Must Be

• Passionate about technology and align with our core values 
• Knowledgeable in how various automation systems work 
• Able to troubleshoot technical issues 
• Great with customers and be comfortable communicating with high profile customers
• Personable and able to conduct a thorough site walk-through and demonstration
• Detail oriented and able to install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service
• Committed to the maintenance of safety practices to prevent against injury and damage to property
• Discrete and able to keep information on our practices and customers confidential
• A team player who enjoys working with others

What You’ll Do

Daily responsibilities include, but are not limited to the following: 

• Conduct yourself with the highest standards of ethics and professionalism
• Install or service customers integrated systems
• Work with sales to install systems as they were sold
• Communicate with sales if there are any issues with installation or if customer needs a follow up
• Assess job and make recommendations directly to sales staff for any changes
• Complete installation and give full demonstration to customer
• Install systems based on Eagle Sentry standards
• Maintain excellent knowledge of our systems and the latest technology
• Use Service Titan software for timely dispatch, arrival and completion of jobs
• Use QuickBooks Time software for accurate timesheet reporting
• Communicate with Service Department manager and CSR with status updates on jobs
• Communicate with sales if there are any issues with installation or if customer needs a follow up
• Collect payment for jobs that are completed and invoiced
• Maintain a safe jobsite for yourself and others around you
• Always practice safe use of ladders and scaffolding
• Maintain a clean and organized work van, inside and out at all times
• Arrive to work on time, in uniform, with proper tools and prepared for work each day
• Be respectful of the customers home and belongings

What You’ll Bring:

• At least 2 years of experience in a technician role, ideally in the A/V industry or related field
• Bachelor’s Degree (Preferred but not required)
• Experience using Dialpad, Service Titan, GeoTab and/or QuickBooks Time a plus
• Positive, can-do attitude required
• Embrace an attitude of lifelong learning
• Skillful in data management and analysis preferred
• Proven problem solver that takes initiative
• Result-oriented with a strong work ethic
• Proven track record of delivering superior customer service preferred
• Proven team player mentality
• Superior verbal and written communication skills, including strong active listening skills and exceptional spelling and grammar 
• Meticulous attention to detail
• Be a genuinely nice person that brings a great attitude to work every day

Note: This is a full-time, onsite position.

What we offer:

As a full time employee you would receive the following benefits:

• Health, Dental and Vision Insurance
• Paid Holidays, Vacation, Sick and Personal Time
• 401K
• Work-life balance - remote options accommodated on as needed basis
• Access to our Career Track and learning and development programs
• A fantastic culture with amazing coworkers