I just read another users review. I can vouch for Eagle Sentry and their Lutron expertise. The problem with Lutron I would guess is their supply chain. But...
Eagle Sentry has been taking care of my surveillance and home AV needs for a couple years now, and can not say enough how pleased we are with their service and professionalism.
We would like to thank Eagle Sentry, especially Juan, Roy, John, and Moses, for providing excellent customer service on the purchasing, installation, and servicing of our Lutron motorized shades.
Trent, aka "the boss" reacted to my brother's and my loss of our older brother, last summer, by putting us on his calendar immediately since we flew back...